How to Print a Gift Receipt on Shopify POS (One per Recipient, Without Prices)

A gift receipt is a receipt without prices. It proves the item was bought in your store, so the person who receives the gift can exchange it, without seeing what it cost. Shopify POS can print one after a sale or later from the order. The catch is that it prints one gift receipt for the whole order. That works for a single present, but not when a customer buys gifts for three different people at the till. This guide covers the built-in option, its limits, how to give each recipient their own receipt, and how to make exchanges painless during the holiday rush.

What a gift receipt is (and why customers ask for one)

A gift receipt lists the items, the store and the order, but leaves out prices and the total. Customers ask for one so the recipient can exchange a size or color without an awkward conversation. For you, it means fewer refunds and more exchanges, because the gift comes back as store credit or a swap instead of money leaving the till.

Between Black Friday (Friday, November 27, 2026) and the end of December, a large share of in-store purchases are gifts. That is exactly when staff are busiest, so the gift receipt step needs to be quick.

How to print a gift receipt in Shopify POS

Shopify POS has a built-in gift receipt. Shopify documents it under managing Shopify POS receipts.

Right after the sale

1. Complete the checkout as usual.
2. On the receipt screen, tap Gift receipt.
3. The gift receipt prints on the receipt printer paired with the POS device.

Later, from the order

1. In Shopify POS, tap Orders.
2. Open the order.
3. Tap Print gift receipt.

You need a receipt printer connected to Shopify POS for printed receipts. If you want to change what appears on your printed receipts, such as your logo or footer text, see Shopify's guide to customizing printed POS receipts.

The limit: one gift receipt for the whole order

The built-in gift receipt covers the whole order. If a customer buys a scarf for their sister, a mug for a colleague and a candle for a neighbor in one transaction, all three gifts end up on the same gift receipt.

That leaves staff with a few awkward options:

• Hand over one receipt for everything. Every recipient would see the other gifts, and only one of them can hold the receipt.
• Ring up each gift as a separate sale. It works, but it is slow, means extra card payments for the customer, and makes the queue longer on your busiest days.
• Write something by hand. A handwritten note has no barcode, so the exchange later is harder to trace back to the order.

None of these scale in December.

How to print one gift receipt per recipient

The cleaner way is to split one order into several gift receipts after the sale: one receipt per item, everything on one, or any mix. That is what Lilya: POS Gift Receipts does. We built it for this exact situation.

1. Ring up the sale in Shopify POS as one order, and take one payment.
2. Open Lilya: POS Gift Receipts from POS right after the sale, or later from the order.
3. Choose which items go on which receipt. You can change the quantity on each receipt, and the app shows which items are not on any receipt yet.
4. Optionally add the recipient's name and a short personal message to each receipt.
5. Print. Each receipt goes to the Star or Epson receipt printer paired with Shopify POS, or through the device's print dialog if there is no receipt printer.

Prices are never printed. Staff can also print gift receipts for older orders from the last 60 days, which helps when a customer comes back and asks for one a few days later.

What to put on a gift receipt

A good gift receipt answers the recipient's first question: "Can I exchange this, and how?" Include:

• Your logo and store name, so the recipient knows where it came from.
• The items, without prices.
• An exchange deadline, either a number of days or a fixed date. A fixed date like January 15 is easier to understand during the holidays than "30 days from purchase".
• Your return and exchange policy, in a sentence or two.
• A barcode or QR code that staff can scan to find the original order.
• Optionally, the recipient's name and a message. It turns the receipt into part of the gift.

In Lilya: POS Gift Receipts, all of these are settings in the admin with a live preview. Every text on the receipt can be translated, and you can pick the date format, which matters if you sell in more than one language.

How exchanges work with a gift receipt

The exchange is where a gift receipt earns its keep. When the recipient brings the item back, staff should be able to find the original order in seconds.

Gift receipts printed by Lilya: POS Gift Receipts carry the same order barcode as Shopify's own receipts. Staff scan it in Shopify POS, the order opens, and they process the exchange or return as usual with Shopify's own tools. The app only prints receipts. It does not change how returns or exchanges are handled in POS.

A few habits make holiday exchanges smoother:

1. Set one clear exchange deadline for the season and print it on every gift receipt.
2. Brief staff on where to scan the barcode and what to do when a customer has no receipt at all.
3. Decide on refunds vs. exchanges for gift returns before the rush, and print that rule in your policy text.

Privacy: what happens to recipient names

Recipient names and personal messages are printed and then discarded. Lilya: POS Gift Receipts reads the order's items when printing and does not store customer data.

Pricing

Lilya: POS Gift Receipts is free for 20 gift receipts a month, with every setting included. Pro is $7.99 a month (or $79.99 a year) for unlimited gift receipts, with a 7-day free trial. Billing goes through Shopify.

Holiday checklist for gift receipts on Shopify POS

1. Test your receipt printer with a real gift receipt before Black Friday.
2. Set your exchange deadline for holiday purchases.
3. Add your logo and a short return policy to the receipt.
4. Show staff the split flow so they can offer separate receipts without slowing the queue.
5. Do a test exchange: print a gift receipt, scan it in POS, and confirm the order opens.
6. Keep a few spare receipt rolls behind the counter.

FAQ

Does a Shopify POS gift receipt show prices?

No. A gift receipt is proof of purchase without the amount spent. Lilya: POS Gift Receipts never prints prices either.

Can I print a gift receipt after the sale?

Yes. In Shopify POS, open Orders, select the order and tap Print gift receipt. With Lilya: POS Gift Receipts, staff can print split gift receipts for orders from the last 60 days.

Can I print separate gift receipts for items in one order?

Not with the built-in option, which prints one gift receipt for the order. Lilya: POS Gift Receipts lets you split one order into several receipts, one per recipient.

Can a gift receipt be emailed instead of printed?

Shopify POS gift receipts are printed. Lilya: POS Gift Receipts also prints, on the receipt printer paired with POS or through the device's print dialog.

Which printers work with Lilya: POS Gift Receipts?

The receipt printer paired with Shopify POS on the device, which means the Star or Epson models that POS supports. Without one, staff can print through the device's print dialog.

Can the recipient exchange the gift with this receipt?

Yes. The barcode is the same as on Shopify's own receipts, so staff can scan it in POS to find the order and process the exchange.

Wrap-up

Shopify POS already prints a gift receipt for the whole order, after the sale or later from the order screen. That covers a single present. When customers buy for several people in one go, which happens a lot in December, give each recipient their own receipt without prices. Lilya: POS Gift Receipts splits one order into separate gift receipts, prints them on your POS printer and keeps the barcode Shopify needs for the exchange.